Instructor: Ruben Jackman-Rivera – Good Human

This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to:

• Recognize the difference between good and bad customer service traits.
• Identify and utilize effective communication skills.
• Enhance skills in developing resident relationships while staying within fair housing guidelines.

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Computer Netiquette or Net Etiquette

Presenter: Berta Montoya

Computer Etiquette or Internet etiquette, is an ideal pattern or behavior for Internet users, Do’s and Don’ts guidelines about what is acceptable in an online medium for professional and personal use.

In this course we will learn;

• What is computer netiquette and why is it important?
• Some Rules:
•  Remembering the human
• Know where you are
• Make yourself look good online
• Respect others privacy and
• Don’t abuse your power and Be forgiving

2nd hour

• Respond to emails and texts promptly
• Video meetings netiqquete
• Share with discretion
• Always fact check
• Applying the same standards online as in real life.

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Presenter: Diane Dee 

Your employees have the right to a safe, non-threatening work environment. Their productivity and morale can be seriously affected not only by instances of workplace bullying and harassment, but also by their leaders’ response to these problems. Therefore, it is imperative that organizations have strategies in place in order for managers and supervisors to recognize the signs of toxic and/or illegal behavior among employees, and take action to restore a healthy work culture.

*** Executive Series Bundle Registration ***

This class is part of the AHMA-PSW Executive Series, consisting of 3 webinars. A Bundle rate is available at registration . The Bundle will include attendance to the following scheduled sessions:

Session 1 – Conducting Effective, Legally Compliant Investigations of Harassment & Bullying Allegations (June 20th)
Session 2 – Investigating Instances of Insubordination (July 16th)
Session 3 – Offboarding with Care; Conducting Legal  Ethical Employee Terminations (August 21st)

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Presenter: Diane Dee

Instances of insubordination can cause conflicts in your workplace. This concept refers to any employee who disrespects or intentionally disobeys authority figures and this type of behavior may lead to consequences to the employee. Understanding what constitutes insubordination and how to address this issue can help managers maintain a positive, productive work environment.

*** Executive Series Bundle Registration ***

This class is part of the AHMA-PSW Executive Series, consisting of 3 webinars. A Bundle rate is available at registration . The Bundle will include attendance to the following scheduled sessions:

Session 1 – Conducting Effective, Legally Compliant Investigations of Harassment & Bullying Allegations (June 20th)
Session 2 – Investigating Instances of Insubordination (July 16th)
Session 3 – Offboarding with Care; Conducting Legal & Ethical Employee Terminations (August 21st)

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Presenter: Diane Dee

If an employer has exhausted all the necessary steps to help the employee improve his or her work performance – and those steps are not working – it may be time to terminate the employee.

Terminating an employee is not only stressful for the employee losing a job, but also for the employer. There are legal, ethical steps to take when you terminate an employee. The company must ensure its actions are above reproach. How the company terminates an employee sends a powerful message not only to the terminated employee, but also to remaining staff, either positive or negative.

*** Executive Series Bundle Registration ***

This class is part of the AHMA-PSW Executive Series, consisting of 3 webinars. A Bundle rate is available at registration . The Bundle will include attendance to the following scheduled sessions:

Session 1 – Conducting Effective, Legally Compliant Investigations of Harassment & Bullying Allegations (June 20th)
Session 2 – Investigating Instances of Insubordination (July 16th)
Session 3 – Offboarding with Care; Conducting Legal &  Ethical Employee Terminations (August 21st)

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.