Events

Staying engaged and informed is extremely important, and we make an effort to connect everyone in our industry to the tools and resources they need to succeed. Every year we host a conference in each state we represent: California, Arizona, and Nevada. These annual meetings offer updates in the housing industry, legislative changes, market conditions and more. It also offers a chance to collaborate with everyone in our network, putting faces to names and meeting like-minded individuals who want to make housing better for everyone.

We encourage you to attend the next event hosted in your state. Check out the links below for more information on when the next conference will be held, and instructions on how to sign up. You may email questions to training@ahma-psw.org.


 

Working With Advance EIV

  • March 18, 2020 9:00 am - 4:30 pm

EIV is a great tool to help us identify improper payments and streamline the verification process. It is also very time consuming, and a major cause of MOR findings.

This course will help you:

  • Use EIV as an effective and efficient tool
  • Learn Tips and ways to make EIV use go smoothly
  • Identify the source of discrepancies

In class Activities:

  • Reconcile the EIV Income Discrepancy Report
  • Identify potential overpayments and use third party verification to compute overpayments

• Learn repayment agreement processing and reporting

 

Instructor: Angelique Williams

 

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

 

—- Lunch is on your own —- 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

 

WEBINAR: Guidance on Service & Support Animals

  • March 25, 2020 10:00 am - 11:30 am

New Guidance on Service and Emotional Support Animals

HUD’s notice FHEO-2020-01 advises owners and managers on how to evaluate and approve or deny an applicant’s or resident’s reasonable accommodation request for an assistance animal.  Find out what HUD says about on-line verifications and websites that sell ESA certifications.  Learn the steps HUD recommends for processing requests for service animals versus requests for emotional support animals and requests for animals “commonly kept in households” versus requests for “unique animals”.   Learn how to revise your current policies and procedures in order to utilize the guidance to the benefit of your property, your residents and your management team.

Instructor: Gwen Volk 

 

*** Please Login by 9:45 a.m. for registration; Session will start promptly at 10:00 a.m. ***

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

 

Professional Development Series – Session 2

  • March 26, 2020 9:00 am - 4:30 pm

Basics of Effective Written Communications

Basics of Effective Written Communications provides participants the tools necessary to immediately improve and build on their written communication skills.

This session builds on the framework and focuses on the writing skills. The focus is how to use tools to produce a highly effective and professional written communication.

 Topics:

  • Prepare an Effective Letter
  • Ensure Proper Punctuation, Capitalization and Spelling
  • What to include or not to include in your written communications

 Activities:

  • Pre- and post-assessment: Proofreading a Letter
  • Practice drafting a basic letters and email responses
  • Peer proofreading and providing feedback

 

Instructor: Velma de la Rosa 

 

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

 

—- Lunch is on your own —- 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

 

Fair Housing for Managers

  • April 8, 2020 9:00 am - 12:00 pm

Make sure everyone on your management team receives up-to-the-minute fair housing training!

Fair Housing is the most complex, serious and costly issue for the rental industry today. Every person on your staff has personal liability in a complaint— subjecting his or her supervisors, management company and owner to serious penalties.

We will help you recognize your basic day-to-day fair housing responsibilities and show you how to respond appropriately to the many situations you may face on your property.

 

Instructor: Tracey Merrell / Kimball, Tirey & St. John LLP 

 

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

 

—- Lunch is on your own —- 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

Fair Housing for Maintenance

  • April 8, 2020 1:00 pm - 4:00 pm

Make sure everyone on your team receives up-to-the-minute Fair Housing training!

Residents deal with the office at the beginning of the tenancy, but after moving on-site, maintenance usually has more exposure to residents and their problems on an on-going basis.

80% of fair housing cases come from in place residents! Cases are filed based on:

  • poor service
  • inconsistent service
  • lack of communication
  • saying the wrong thing… innocently!

What you don’t know can cost you, your property and your company money.

 

Instructor: Tracey Merrell / Kimball, Tirey & St. John LLP

 

*** Please arrive by 12:30 p.m. for registration; Session will start promptly at 1:00 p.m. ***

 

—- Lunch is on your own —-

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

WEBINAR: Maintenance Role in Reporting Hoarding Issues

  • April 16, 2020 10:00 am - 11:30 am

This webinar addresses the impact of the new DSM-V hoarding criteria on preventive hoarding and intervention efforts.

It provides specific intervention techniques, discusses the importance of collaboration with housing management, pest control, and other professionals that service coordinators can generate, to support residents in recovery and removal of clutter that may cause safety issues or potential lease violation.

Attendees will be able to:

  1. Define hoarding disorder
  2. Increase awareness of hoarding behaviors
  3. Understand the difference between a collector, a hoarder, and squalor.
  4. Identify tips for responding to and assisting residents – develop a plan.
  5. Understand the legal framework and responsibilities under reasonable accommodation.

 

Instructor: Ruben Rivera-Jackman

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

Professional Development Series – Session 3

  • May 7, 2020 9:00 am - 4:30 pm

Professional Etiquette In The Workplace

The Professional Etiquette Session focuses on non-written communications and continues to further emphasize your professional brand and how you represent your employer.

Topics:

  • Is your body language saying more than you are
  • It’s not what you say but how you say it
  • How to make a powerful first impression
  • Building a professional Network

Activities:

  • Interpreting of body language
  • Provide feedback on the professional attire of individuals/perceptions
  • Practice introductions in simulated networking session and receive peer feedback
  • Critique sample introduction videos

 

Instructor: Velma de la Rosa 

 

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

—- Lunch is on your own —- 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

 

WEBINAR: Safe and Inclusive Services for LGBT Residents

  • May 14, 2020 10:00 am - 11:30 am

There is a distrust of Health Care and Social Services by LGBT Older-Adults. As Baby-Boomers engage with health and social services sector it will be important for aging service providers to deliver respectful and culturally competent services.

Many aging service providers see no need discuss LGBT aging issues because: “They don’t want to discriminate” or “They don’t want to make people feel uncomfortable.” While well-intentioned, it leaves many LGBT older adults feeling that they must hide who they are, in order to take advantage of health, housing, and social service programs.

The goal is to prevent LGBTQ older adults from having to re-enter the closet in their golden years.

Webinar Objectives:

  • Increase awareness and empathy amongst aging service provider about the issues and needs of LGBT older adults.
  • Enhance the ability of aging service providers to continue to do the things they do very well already, to extend the same great care and services to LGBT older adults.

 

 Instructor: Ruben River-Jackman

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

Mastering The Rent Increase Process for HUD

  • June 17, 2020 9:00 am - 4:30 pm

Whether your property is a Section 8, Rent Supplement, 236, 202, 202/8, 202 PAC, 202/811 PRAC, 231, 221(d)3 or 221(d)3 BMIR, having an income stream that keeps pace with operating costs is key to ensuring the present and future viability of your property and its ability to provide the facilities and services your residents need.

This course takes an in-depth look at:

  • Various rent increase methods available to housing providers
  • Identify what applies to which type of property
  • When and How the Owner can choose their method
  • What to submit with your request
  • How to justify line-item increases over 5%

This course is based on the current Section 8 Renewal Guide, Chapter 7 of the 4350.1 – – Processing Budget-Based Rent Increases and proposed guidance from the Draft Revised 4350.1 Chapter 2.06 – Budget-Based Rent Adjustments

 

Instructor: Gwen Volk 

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

—- Lunch is on your own —- 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org

 

WEBINAR: Dealing with Difficult People and Situations

  • June 25, 2020 10:00 am - 11:30 am

Conflicts are natural in all walks of daily life, both at workplace and home. This webinar introduces the common characteristics and traits associated with difficult people. While such characteristics and traits may be generalizations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends or even a loved one.

Dealing with difficult people and situations requires both tact and strength. Remember that there are no difficult people, only different ones.

Learning Objectives:

  1. Enhance understanding of the common characteristics and traits of people who exhibit difficult behaviors.
  2. Gain self-awareness regarding triggers.
  3. Learn how to diffuse and de-escalate difficult situations.
  4. Identify practical conflict management tools.

 

 Instructor: Ruben Rivera-Jackman

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org