Burnout is an emerging and prolonged response to chronic interpersonal stressors on the job. As working professionals, we deal with continuous and constant exhaustion, feelings of cynicism and detachment from the job, and oftentimes an overwhelming sense of ineffectiveness and lack of accomplishment. This session will engage attendees to learn about, experience and react to (more…)

Knowing the regulations and processes for managing a HUD property waiting list are put to the test in an MOR.  More importantly, they are key to staying in compliance with Fair Housing laws.  This webinar will review creating and maintaining, opening and closing, placing families with disabled members, documenting changes, updating waiting list information, removing (more…)

It’s an Art and a Science, Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview for affordable properties to ensure that assistance goes to families who are qualified.  This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted (more…)

If I buy my medications in Mexico, can I deduct the trip as a medical expense?  Using the handbook language, numerous examples and a case study, this course covers the who, what, why and how of the medical deduction. who qualifies, what does, does not, and/or sometimes counts, how to verify, how to calculate expense (more…)

When the topic of bullying comes up, we often think of the younger crowd. Additionally, the high school cliques and oftentimes silent “cyber-bullying” are all too familiar concerns with many of today’s youth. There is; however, growing attention being seriously given to this same concern in today’s senior living communities. These adult communal living settings (more…)

Don’t Go Crazy – It’s a Tool! This introduction to the EIV income discrepancies simplifies what at first glance is very complicated.  The course shows you how to “read” an Income Discrepancy Report – the Period of Income, Effective Date of Action, Actuals vs. Annualized Last Quarter, and how EIV comes up with those negative (more…)