The holiday season can be a particularly difficult time for older adults. Changes in routines, loss of loved ones, financial stress, mobility limitations, family separation, health concerns, and memories associated with past holidays can intensify feelings of loneliness and isolation. This training equips housing staff with practical tools to recognize signs of isolation, initiate supportive (more…)

When a resident passes away, property management staff must respond with care, professionalism, and attention to required procedures. This webinar will walk participants through the key steps to take following the death of a resident, including who should be contacted, what documentation should be obtained, and which notifications may need to be sent. Attendees will (more…)

This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to: Recognize the difference between good and bad customer service traits. Identify and utilize effective communication skills. Enhance (more…)

Join us for an informative webinar designed to strengthen your understanding of lease terminations initiated by both tenants and landlords. This session will walk through the lease termination process, highlight required documentation, and provide practical guidance on key processing steps to help ensure accurate and compliant handling. Presented by Anita Moseman   Meeting Link Details (more…)

Don’t miss this valuable webinar designed to help you master the Annual Recertification process with confidence! Whether you’re looking to sharpen your skills, improve accuracy, or stay on top of compliance requirements, this session will provide clear guidance, practical tips, and step-by-step support to help make recertifications smoother, more efficient, and less stressful. Presented by (more…)

What type of wait list is required? What information must be included? When should an applicant be added to the wait list, and when should they be removed? This webinar will walk through the requirements and best practices for maintaining an accurate wait list, including how to update the list, manage applicant status changes, and (more…)

Before rent is calculated, applicant and tenant income may be adjusted by specific allowances that can directly affect the household’s rent responsibility. This webinar will review the five key allowances, explain when a family may qualify, and provide practical guidance on how each allowance is calculated. We will also discuss how HOTMA may affect allowance (more…)