• June 12, 2024 9:00 am - 10:30 am

Instructor: Ruben Jackman-Rivera – Good Human This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to: Recognize the difference between good and bad customer service traits. Identify (more…)

  • June 18, 2024 10:00 am - 12:00 pm

Computer Netiquette or Net Etiquette Presenter: Berta Montoya Computer Etiquette or Internet etiquette, is an ideal pattern or behavior for Internet users, Do’s and Don’ts guidelines about what is acceptable in an online medium for professional and personal use. In this course we will learn; What is computer netiquette and why is it important? Some Rules: (more…)

  • June 20, 2024 9:00 am - 10:30 am

Presenter: Diane Dee  Your employees have the right to a safe, non-threatening work environment. Their productivity and morale can be seriously affected not only by instances of workplace bullying and harassment, but also by their leaders’ response to these problems. Therefore, it is imperative that organizations have strategies in place in order for managers and (more…)

  • July 16, 2024 9:00 am - 10:30 am

Presenter: Diane Dee Instances of insubordination can cause conflicts in your workplace. This concept refers to any employee who disrespects or intentionally disobeys authority figures and this type of behavior may lead to consequences to the employee. Understanding what constitutes insubordination and how to address this issue can help managers maintain a positive, productive work (more…)

  • September 24, 2024 9:00 am - 10:30 am

Instructor: Anita Moseman – The Monfric Group What should you do when you have a resident pass away? This training will cover who you need to contact, what documentation should be obtained, and what notifications need to be sent out.   Meeting Link Details The meeting link and details will be sent out to registrants (more…)