Maintenance personnel have contact with residents more than anyone else on site. If staff isn’t careful, their interaction with a resident or a potential resident could be misunderstood and result in a fair housing violation. This session evaluates typical scenarios where the well-intentioned maintenance person could be at risk of violating fair housing laws, the (more…)

When we hear the word bully, we immediately think of children and adolescents, but it is a very real problem in the older adult population. It is estimated that 10-20% of older adults experience some type of senior-to-senior aggression, usually verbal abuse. These acts are often referred to as adult bullying. The webinar outlines ways to create (more…)

This webinar addresses the impact of the new DSM-V hoarding criteria on preventive hoarding and intervention efforts. It provides specific intervention techniques, discusses the importance of collaboration with housing management, pest control, and other professionals that service coordinators can generate, to support residents in recovery and removal of clutter that may cause safety issues or (more…)

There is a distrust of Health Care and Social Services by LGBT Older-Adults. As Baby-Boomers engage with health and social services sector it will be important for aging service providers to deliver respectful and culturally competent services. Many aging service providers see no need discuss LGBT aging issues because: “They don’t want to discriminate” or (more…)

Conflicts are natural in all walks of daily life, both at workplace and home. This webinar introduces the common characteristics and traits associated with difficult people. While such characteristics and traits may be generalizations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends or even (more…)