Webinars


  • January 16, 2019 8:30 am - 10:00 am

Because we don’t do “interims” on a tax credit tenant, anticipating annual income (especially on move-in) is critical.   This means we need consistency and accuracy in interpreting verifications and calculating the income that is disclosed and not be tempted to over-calculate income “just to be safe”. This session will cover best practices for verifications and (more…)


  • January 17, 2019 9:00 am - 10:30 am

HARBRO will be presenting an overview of environmental situations  and the risks involved when facing building or facility damage issues.  By using real life case studies integrating both missteps and success stories, attendees will have a better understanding of the history behind the regulations as well as some mitigation steps that can be taken from the (more…)


  • February 6, 2019 8:30 am - 10:00 am

Maintenance personnel come into contact with residents more than anyone else on site. And if they aren’t careful, their interaction with a resident or a potential resident could be misunderstood and result in a fair housing violation.  This session takes a look at typical situations where the well-intentioned maintenance person could be at risk of (more…)


  • March 20, 2019 9:00 am - 10:30 am

The subject of assistive animals for persons with disabilities is one of the hottest fair housing topics right now. This webinar will answer the following questions so you can appropriately manage this important disability accommodation: if allowing a particular animal is reasonable, what to do if an animal causes problems, if they have to allow all (more…)


  • May 8, 2019 9:00 am - 10:30 am

Burnout is an emerging and prolonged response to chronic interpersonal stressors on the job. As working professionals, we deal with continuous and constant exhaustion, feelings of cynicism and detachment from the job, and oftentimes an overwhelming sense of ineffectiveness and lack of accomplishment. This session will engage attendees to learn about, experience and react to (more…)


  • July 31, 2019 8:30 am - 10:00 am

Knowing the regulations and processes for managing a HUD property waiting list are put to the test in an MOR.  More importantly, they are key to staying in compliance with Fair Housing laws.  This webinar will review creating and maintaining, opening and closing, placing families with disabled members, documenting changes, updating waiting list information, removing (more…)


  • August 12, 2019 8:30 am - 10:00 am

It’s an Art and a Science, Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview for affordable properties to ensure that assistance goes to families who are qualified.  This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted (more…)


  • August 28, 2019 8:30 am - 10:00 am

If I buy my medications in Mexico, can I deduct the trip as a medical expense?  Using the handbook language, numerous examples and a case study, this course covers the who, what, why and how of the medical deduction. who qualifies, what does, does not, and/or sometimes counts, how to verify, how to calculate expense (more…)


  • August 29, 2019 9:00 am - 10:30 am

When the topic of bullying comes up, we often think of the younger crowd. Additionally, the high school cliques and oftentimes silent “cyber-bullying” are all too familiar concerns with many of today’s youth. There is; however, growing attention being seriously given to this same concern in today’s senior living communities. These adult communal living settings (more…)


  • October 30, 2019 8:30 am - 10:00 am

Don’t Go Crazy – It’s a Tool! This introduction to the EIV income discrepancies simplifies what at first glance is very complicated.  The course shows you how to “read” an Income Discrepancy Report – the Period of Income, Effective Date of Action, Actuals vs. Annualized Last Quarter, and how EIV comes up with those negative (more…)