Many fair housing violations are related to not implementing reasonable accommodations policies and procedures accurately. It is important that affordable and public housing providers understand the fundamentals of Section 504 to avoid any violations and limit litigation. It is vital that housing providers understand the fair housing regulations regarding pet and emotional support animals. At (more…)

Many older adults face untreated or undertreated mental health issues (e.g., depression, anxiety, dementia, psychosis). Behavioral challenges can stem from fear, confusion, frustration, feeling threatened. De-escalation in affordable housing communities is a critical skill for Property Managers (PMs) and Resident Services Coordinators (RSCs). These professionals are often on the front lines, interacting with residents who (more…)

America’s aging population continues to increase in numbers and in cultural diversity. With the influx of Baby Boomers of all races and nationalities, senior living communities must learn to embrace and accept the different customs associated with this population of seniors. By 2060, it is estimated that 57% of seniors in America will be Caucasian, while 43% (more…)