This course provides a full overview of the property management process, regardless of program type. Participants will review the responsibilities of property managers beyond eligibility determinations and certifications, including maintaining the financial viability of a multimillion-dollar asset and supporting the well-being of the residents who live there. The training follows the life of a resident from initial marketing and application through occupancy, ongoing management, and move-out.

Intended Audience

• New property managers who need a foundational understanding of property operations and resident management.
• Seasoned managers seeking a refresher on the full resident life cycle and core management responsibilities.
• Assistant managers, leasing staff, compliance staff, and other housing professionals who support day-to-day property operations.
• Team members preparing to take on greater responsibility in property management or resident services.

Key Topics Covered

• Marketing and outreach basics
• Application intake and resident screening overview
• Eligibility and certification touchpoints
• Lease-up, move-in, and resident orientation
• Ongoing occupancy and resident relations
• Property operations, asset protection, and financial viability
• Compliance responsibilities and documentation practices
• Resident communication, service coordination, and issue resolution
• Move-out procedures, unit turnover, and closing the resident life cycle

Presented by Angela Cisneros

Registration opens at 8:30 am.

Lunch will be provided.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not made within that stated period.