Events

Training Updates:

Staying engaged and informed is extremely important, and we connect everyone in our industry to the tools and resources they need to succeed. Every year we host a Conference & Expo in Southern California, Arizona, and Nevada. Your safety is a top priority and therefore all scheduled Conference and Expos were cancelled for 2020.

We look forward to planning and seeing everyone at the annual Conference and Expo’s in 2021. These events will offer updates in the housing industry, legislative changes, latest training topics, Vendor Expos, and more.

Check back for updates. More education details can be accessed on the NAHMA website. If you have questions or need more information, email training@ahma-psw.org or call our team at 866.698.AHMA (2462).


 

Professional Development Series: Session 2 – Exceptional Customer Service

  • March 16, 2021 - March 17, 2021 8:00 am - 12:00 pm

Exceptional Customer Service is a distinguishing quality of many Fortune 500 businesses including Disney, Starbucks, and Nordstrom among a few. This session will work with participants to develop an appreciation for the delivery of great customer service to internal and external customers.  Furthermore, it will support participants recognizing that their actions go beyond them and seeing them as a reflection of their employer. This session brings the concept of branding full circle. Session will address the following topics:  

  • What Is Customer Service 
  • Do You Know Your Customers 
  • How Does Great Customer Service Look for Your Customers 
  • The Golden Rule 

Activities will include:

  • Practice responding to scenarios of difficult situations

 

Instructor: Velma De La Rosa

 

*** PLEASE NOTE ***

Remember to Register and Login at least 10 mins before the initial webinar start time. 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Professional Development Series: Session 3 – Basics of Effective Written Communications

  • April 13, 2021 - April 14, 2021 8:00 am - 12:00 pm

The Basics of Effective Written Communications Session will provide participants the tools necessary to immediately improve and build on their written communication skills. The first session provides a preliminary overview on the elements and structure of emails and letters.  This session will build on the framework and focus on the writing. Grammar will be addressed but will not be the primary focus. The focus will be on how to use tools to produce a highly effective and professional communication. Session will address the following topics:  

  • How to Prepare an Effective Letter 
  • How to Ensure Proper Punctuation, Capitalization and Spelling
  • What to Include or Not to Include in Your Written Communications 

Activities will include:

  • Pre- and post-assessment:  Proof a Letter 
  • Practice drafting a basic letter and email response
  • Peer proofing and feedback

 

Instructor: Velma De La Rosa

 

*** PLEASE NOTE ***

Remember to Register and Login at least 10 mins before the initial webinar start time. 

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.

Certified Virtual Training: FHC

  • April 20, 2021 - April 21, 2021 9:00 am - 1:00 pm

The requirements set forth in the Fair Housing Act and Section 504 regulations are enormously complex and far-reaching. NAHMA’s Fair Housing Compliance (FHC) course trains managers to understand these complex regulations, and provides clear instructions on fair housing laws. The comprehensive, practical training manual for this course includes ready-to-use documents and forms to conduct a Section 504 Self-Evaluation and sample Transition Plan.

The course teaches a step-by-step approach to determining the administrative and financial feasibility of making units accessible. Not only does NAHMA’s Fair Housing course cover the application process, which includes screening, accepting, and rejecting applicants, it also presents instruction on developing company-wide policies and procedures. The Fair Housing Compliance is a required course for NAHMA’s NAHP certification program. All participants who successfully complete the course will receive a FHC certificate and lapel pin. Gwen Volk is an approved NAHMA instructor for this course.

 

Instructor: Gwen Volk – Gwen Volk InFocus, Inc.

 

*** PLEASE NOTE ***

The class will be taught in two 4-hour Interactive Zoom meeting training sessions over two consecutive days. The dates and times are as follows: April 20: 9:00 am – 1:00 pm PST & April 21: 9:00 am – 1:00 pm PST, and a take home two (2) hour certification exam that must be taken within 2 weeks of completing the course. Each participant will receive the Zoom meeting credentials and an electronic copy of the NAHMA Fair Housing manual via email two (2) business days prior to the course. You will use this manual during the two (2) training sessions.

 

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.