Webinars


  • March 21, 2023 10:00 am - 12:00 pm

Instructor: Scott Ployer – National Property Management Strategies Group, LLC Preventive maintenance has always been an important task that we perform at our properties. This session will take that principle one step further by adding predictive maintenance and its importance. Participants will learn the key elements of an effective PM and PdM program, including: Defining (more…)


  • March 23, 2023 10:00 am - 11:30 am

Instructor: Gwen Volk – Gwen Volk INFOCUS, Inc. For subsidized tenants, there are three types of termination: termination of housing assistance, termination of tenancy, and termination of tenancy by the tenant. HUD devotes an entire chapter of the 4350.3 Rev 1 (Chapter 8) to this complex topic and understanding when and how to apply the (more…)


  • March 28, 2023 8:00 am - 9:30 am

How to recognize HR compliance issues as they happen.  Our managers don’t have to be Human Resource (HR) experts. However, it is important for Managers to treat employees consistently & fairly to avoid any legal liability. All supervisors need to update their knowledge regularly to stay in compliance with labor laws and regulations, set by federal, (more…)


  • April 11, 2023 8:00 am - 9:00 am

Unconscious biases in the workplace are an unpleasant fact. They occur when individuals make spontaneous judgments about people or situations based on past experiences, culture, background, or exposure to media. These hidden preferences or prejudices can unintentionally shape an organization’s culture as their influence stymies diversity, recruiting, and retention efforts. This webinar will provide all (more…)


  • April 13, 2023 9:00 am - 10:30 am

Instructor: Ruben Jackman-Rivera – Snohomish County This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to: Recognize the difference between good and bad customer service traits. Identify (more…)


  • April 25, 2023 8:00 am - 9:30 am

The absence of solid documentation is the single most common mistake employers make when handling employee performance, behavior, and discipline issues. Improper documentation, or not documenting at all, can hurt both employers and employees as it can inhibit a manager’s ability to discipline, terminate, fairly promote, recognize, or reward employees. Additionally, solid documentation becomes an (more…)


  • June 7, 2023 9:00 am - 10:30 am

Instructor: Ruben Jackman-Rivera – Snohomish County Washington Resident Service Coordinators provide residents with supportive services to maintain self-sufficiency in their homes. Service coordinators need to understand the characteristics of the resident population they serve and the issues that may impact the differential use of services provided by the property. This webinar defines ethical standards & (more…)


  • June 13, 2023 8:00 am - 9:30 am

Instructor: Anita Mosemen – The Monfric Group What is a reasonable accommodation, who qualifies for it, and how does it relate to your Tenant Selection Plan? This class will cover what you need to know about reasonable accommodations, like if you are required to have a reasonable accommodation policy and what it should cover. Learn (more…)


  • June 15, 2023 8:00 am - 9:30 am

Instructor: Anita Moseman – The Monfric Group During this webinar, we review the different deductions given to residents to determine their net income and rent. We will also go over how those deductions are calculated. If you have any questions about calculating deductions, make sure and ask them during this webinar.   Meeting Link Details (more…)


  • June 22, 2023 10:00 am - 12:00 pm

Instructor: Scott Ployer – National Property Management Strategies Group, LLC Define high-performance teams. The “new” wave – Remote Workforce. Understand the characteristics of a high-performance team and how best to manage them. This training will allow attendees to: Learn how to create teamwork. Understand how to train your high-performance team and remote employees. Understand the (more…)