- June 25, 2020 10:00 am - 11:30 am
Conflicts are natural in all walks of daily life, both at workplace and home. This session will introduce the common characteristics and traits associated with difficult people. While such characteristics and traits may be generalizations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends, or even a loved one. Dealing with difficult people and situations requires both tact and strength. You really can’t manage someone who’s being difficult, until you see the world through his or her eyes. What seems to be helpful is to establish the personality type that seems to fit the person you are dealing with and from this you’ll be able to handle the situation better. Remember that there are no difficult people, only different ones.
After successfully completing this module, participants will be able to:
- Enhance their understanding of the common characteristics and traits of people who exhibit difficult behaviors.
- Gain self-awareness regarding triggers.
- Learn how to diffuse and de-escalate difficult situations.
- Identify practical conflict resolution tools.
Instructor: Ruben Rivera-Jackman
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