Many older adults face untreated or undertreated mental health issues (e.g., depression, anxiety, dementia, psychosis). Behavioral challenges can stem from fear, confusion, frustration, feeling threatened. De-escalation in affordable housing communities is a critical skill for Property Managers (PMs) and Resident Services Coordinators (RSCs). These professionals are often on the front lines, interacting with residents who may be experiencing high levels of stress, trauma, or mental health issues. The presenter will identify thoughtful de-escalation techniques that can help prevent conflicts from turning into violent situations.

At the conclusion of the webinar, attendees will:

1. Understand the roots of human behaviors
2. Define Mental Health Decompensation
3. Identify common triggers
4. Recognize the red flags
5. Define de-escalation, explore goals
6. Explore Tips for Defusing Potentially
7. Identify Resources
8. Activity: Case Study and Scenario

Presented by Ruben Rivera-Jackman

Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from training@ahma-psw.org.

Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to training@ahma-psw.org or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not made within that stated period.