ExpiredWebinar: Reducing Fair Housing Claims by Providing Exceptional Customer Service

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  • June 12, 2024 9:00 am - 10:30 am

Instructor: Ruben Jackman-Rivera – Good Human

This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to:

  • Recognize the difference between good and bad customer service traits.
  • Identify and utilize effective communication skills.
  • Enhance skills in developing resident relationships while staying within fair housing guidelines.


Meeting Link Details

The meeting link and details will be sent out to registrants in a separate email, no later than 48 hours prior to the training date and a reminder will be emailed an hour before the training course. Please be sure to check your junk mail for any emails from


Registration Payment & Cancellation Policy

Payment Policy: Payment for course registration is due prior to the scheduled class date. If a registrant is registered within 3 business days of the scheduled training, payment is required to be made via credit card. Send an email to or call the office at 1.866.698.2462 to make payment by credit card.

Cancellation Policy: For a full refund, cancellation needs to be completed 7 days prior to the scheduled training date by via email to training@ahma-psw.orgYou will be charged full registration if cancellation is not done within that stated period.