ExpiredProfessional Development Series: Session 2 – Exceptional Customer Service

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  • March 16, 2021 - March 17, 2021 8:00 am - 12:00 pm

Exceptional Customer Service is a distinguishing quality of many Fortune 500 businesses including Disney, Starbucks, and Nordstrom among a few. This session will work with participants to develop an appreciation for the delivery of great customer service to internal and external customers.  Furthermore, it will support participants recognizing that their actions go beyond them and seeing them as a reflection of their employer. This session brings the concept of branding full circle. Session will address the following topics:  

  • What Is Customer Service 
  • Do You Know Your Customers 
  • How Does Great Customer Service Look for Your Customers 
  • The Golden Rule 

Activities will include:

  • Practice responding to scenarios of difficult situations


Instructor: Velma De La Rosa



Remember to Register and Login at least 10 mins before the initial webinar start time. 


Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to You will be charged full registration if cancellation is not done within that stated period.