- October 10, 2019 9:00 am - 4:30 pm
Communication is a skill and an art – especially when it comes to having to relay complicated information (“My EIV report said what?”), address lease violations (“How come I can’t hang a deer in my apartment?”), explain safety concerns (“But I always use my blow dryer to defrost my refrigerator!”), and talk about delicate situations (“My boyfriend does not live here!”). Not to mention the challenges of interactions with regulators and that co-worker who gets on your last nerve. Learn how to overcome barriers, listen better, ask good questions, use your instrument (your voice), and come out an ally instead of an adversary to your residents, regulators and co-workers. The class includes problem-solving exercises and activities focused on situations frequently encountered by affordable housing managers.
SPEAKER: Gwen Volk
Gwen Volk – Since 1984, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate income families. Her experience includes 16 years as VP and CEO for a Midwest property management company and 13 years as compliance director for a Dallas firm overseeing LIHTC, tax-exempt bond, HOME, and Section 8 compliance on more than 50 properties in 11 states.
Through Gwen Volk INFOCUS, Inc., she has provided HUD and Tax Credit training and consulting in 36 states. Gwen has twice served on NAHMA’s board of directors and chaired its Fair Housing and Training and Education committees. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. She serves on the SHCM Technical (Exam) Committee and is the current chair of the SHCM Advisory Committee.
She holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations and is a NAHMA-certified trainer for the CPO, FHC and ACPO courses. Gwen is an informative and engaging instructor who uses an active learning approach.
*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***
For a full refund, cancellation needs to be completed 7 days prior to training session date. You will be charged full registration if cancellation is not done within that stated period.
If you have any questions, please feel free to email us at: firstname.lastname@example.org
Venue: Del Rey Square Apartments