ExpiredCommunicating Effectively: I Can’t Hear You, There’s a Banana in My Ear

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  • October 10, 2019 9:00 am - 4:30 pm

For the better part of every day, we are communicating to and with others. Whether it’s interviewing applicants, addressing resident lease violations, interacting with coworkers, listening to a family member or the look we give the cat, it all means something.

The Communication Effectively workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for the affordable housing management company and its staff at every level.

In this class we will identify barriers to communication and how to overcome them, develop and practice our non-verbal communication skills, learn how to listen actively and effectively and ask good questions,  learn how to read body language, how to better communicate with persons with disabilities, and much more.

This course is for everyone – property managers, maintenance staff, compliance directors, and executives.  Join us for a day of learning and fun!


SPEAKER: Gwen Volk

Gwen Volk – Since 1984, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate income families. Her experience includes 16 years as VP and CEO for a Midwest property management company and 13 years as compliance director for a Dallas firm overseeing LIHTC, tax-exempt bond, HOME, and Section 8 compliance on more than 50 properties in 11 states.

Through Gwen Volk INFOCUS, Inc., she has provided HUD and Tax Credit training and consulting in 36 states. Gwen has twice served on NAHMA’s board of directors and chaired its Fair Housing and Training and Education committees. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. She serves on the SHCM Technical (Exam) Committee and is the current chair of the SHCM Advisory Committee.

She holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations and is a NAHMA-certified trainer for the CPO, FHC and ACPO courses. Gwen is an informative and engaging instructor who uses an active learning approach.

*** Please arrive by 8:30 a.m. for registration; Session will start promptly at 9:00 a.m. ***

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to training session date.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at:


11976 Culver Boulevard, Los Angeles, California, 90066, United States