Staying engaged and informed is extremely important, and we connect everyone in our industry to the tools and resources they need to succeed. Every year we host a Conference & Expo in Southern California, Arizona, and Nevada. Your safety is a top priority and therefore all scheduled Conference and Expos were cancelled for 2020.
We look forward to planning and seeing everyone at the annual Conference and Expo’s in 2021. These events will offer updates in the housing industry, legislative changes, latest training topics, Vendor Expos, and more.
Join Caroline Caselli , CEO of Haven Connect, in this webinar about managing your properties while working from home. She’ll talk about tips and tricks to maintain productivity, and introduce you to shortcuts to help you manage your properties entirely from home. Come prepared to talk about what’s worked for you, and how you get yourself out of your pajamas and into work mode. And if you have a pet at home, we encourage you to introduce them!
Instructor: Caroline Caselli – Haven Connect
*** PLEASE NOTE ***
Remember to Register and Login at least 10 mins before the initial webinar start time.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Want to put your waitlist on auto-pilot while maintaining compliance at the site level? Join Caroline Caselli, CEO of Haven Connect, and Angela Cisneros, founder of ARMD Consulting Group LLC, for a fun and informative educational webinar. In this webinar, you’ll learn about important compliance issues that impact your business, as well as how to reduce costs by up to 40% while saving up to 58 hours of staff time per update.
Instructor: Caroline Caselli – Haven Connect & Angela Cisneros – ARMD Consulting Group, LLC
*** PLEASE NOTE ***
Remember to Register and Login at least 10 mins before the initial webinar start time.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Electrical Safety and Lockout Tagout procedures are two critical areas of day-to-day operations that every maintenance professional needs to know. This is an introduction to these principles. Learn key elements of electrical safety and lockout tagout, including:
➢ Basic electrical safety requirements
➢ What is lockout tagout and why is it important
➢ Why you need a lockout tagout program
➢ Types of energy and what to do with each for LOTO
➢ Eight Steps of a LOTO Program
Instructor: Scott Ployer – National Property Management Strategies Group, LLC
*** PLEASE NOTE ***
Educational hours can be applied towards NAHMA’s Maintenance Professional Credentials: NAHMT (National Accredited Housing Maintenance Technician) and NAHMS (National Accredited Housing Maintenance Supervisor). Click here to learn more.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Personal Protective Equipment (PPE) is required by federal regulations to ensure worker safety. This course will help participants gain a better understanding of PPE. Learn the key elements of an effective PPE program, including:
➢ OSHA 29 CFR 1910.132 requirements and how they relate to general industry
➢ How to perform a site hazard assessment
➢ How to perform a job analysis
➢ The hierarchy of controls
➢ Types of PPE used in general industry
➢ Near misses and their importance
➢ Employer and employee responsibilities
Instructor: Scott Ployer – National Property Management Strategies Group, LLC
*** PLEASE NOTE ***
Remember to Register and Login at least 10 mins before the initial webinar start time.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Slips, trips and falls account for a significant majority of incidents and accidents in the workplace. All of these are preventable. We will discuss how to ensure that your workplace, “Learn the key elements of what employees need to know”, including:
➢ OSHA General Duty Clause
➢ OSHA 29 CFR 1910 requirements
➢ Most common causes of slips, trips and falls
➢ Importance of ladder safety
➢ Working at varying heights
➢ Fall prevention techniques
➢ Proper housekeeping and maintenance
Instructor: Scott Ployer – National Property Management Strategies Group, LLC
*** PLEASE NOTE ***
Educational hours can be applied towards NAHMA’s Maintenance Professional Credentials: NAHMT (National Accredited Housing Maintenance Technician) and NAHMS (National Accredited Housing Maintenance Supervisor). Click here to learn more.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Preventive maintenance has always been an important task that we perform at our properties. This session will take that principle one step further by adding predictive maintenance and its importance. Participants will learn the key elements of an effective PM and PdM program, including:
➢ Defining the different types of maintenance
➢ Understanding financial implications
➢ Challenges to managing an effective PM and PdM program
➢ How to present your project ideas to leadership so that they get approved
➢ Ensuring success and ongoing results
Instructor: Scott Ployer – National Property Management Strategies Group, LLC
*** PLEASE NOTE ***
Educational hours can be applied towards NAHMA’s Maintenance Professional Credentials: NAHMT (National Accredited Housing Maintenance Technician) and NAHMS (National Accredited Housing Maintenance Supervisor). Click here to learn more.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
The Basics of Effective Written Communications Session will provide participants the tools necessary to immediately improve and build on their written communication skills. The first session provides a preliminary overview on the elements and structure of emails and letters. This session will build on the framework and focus on the writing. Grammar will be addressed but will not be the primary focus. The focus will be on how to use tools to produce a highly effective and professional communication. Session will address the following topics:
- How to Prepare an Effective Letter
- How to Ensure Proper Punctuation, Capitalization and Spelling
- What to Include or Not to Include in Your Written Communications
Activities will include:
- Pre- and post-assessment: Proof a Letter
- Practice drafting a basic letter and email response
- Peer proofing and feedback
Instructor: Velma De La Rosa
*** PLEASE NOTE ***
Remember to Register and Login at least 10 mins before the initial webinar start time.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
Exceptional Customer Service is a distinguishing quality of many Fortune 500 businesses including Disney, Starbucks, and Nordstrom among a few. This session will work with participants to develop an appreciation for the delivery of great customer service to internal and external customers. Furthermore, it will support participants recognizing that their actions go beyond them and seeing them as a reflection of their employer. This session brings the concept of branding full circle. Session will address the following topics:
- What Is Customer Service
- Do You Know Your Customers
- How Does Great Customer Service Look for Your Customers
- The Golden Rule
Activities will include:
- Practice responding to scenarios of difficult situations
Instructor: Velma De La Rosa
*** PLEASE NOTE ***
Remember to Register and Login at least 10 mins before the initial webinar start time.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
The Professional Etiquette Session will focus on non-written communications and continue to further emphasize the branding of the individual and association to the organization. Session will address the following topics:
- Is Your Body Language Saying More than You Are
- It’s Not What You Say but How You Say It
- How to Make a Powerful First Impression
- Building a Network
- Virtual Meeting Participation
Activities will include:
- Interpreting demonstrations of body language
- Provide feedback on visuals on the dress of individuals
- Practice introductions in simulated networking session and receive peer feedback
- Critique sample introduction videos
Instructor: Velma De La Rosa
*** BUNDLE REGISTRATION ***
Bundle registration includes registration to the following Sessions:
- Session 1 – Professional Etiquette (February 16 and 17th)
- Session 2 – Exceptional Customer Services (March 16 and 17th)
- Session 3 – Basics of Effective Written Communications (April 13 and 14th)
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
The requirements set forth in the Fair Housing Act and Section 504 regulations are enormously complex and far-reaching. NAHMA’s Fair Housing Compliance (FHC) course trains managers to understand these complex regulations, and provides clear instructions on fair housing laws. The comprehensive, practical training manual for this course includes ready-to-use documents and forms to conduct a Section 504 Self-Evaluation and sample Transition Plan.
The course teaches a step-by-step approach to determining the administrative and financial feasibility of making units accessible. Not only does NAHMA’s Fair Housing course cover the application process, which includes screening, accepting, and rejecting applicants, it also presents instruction on developing company-wide policies and procedures. The Fair Housing Compliance is a required course for NAHMA’s NAHP certification program. All participants who successfully complete the course will receive a FHC certificate and lapel pin. Gwen Volk is an approved NAHMA instructor for this course.
Instructor: Gwen Volk – Gwen Volk InFocus, Inc.
*** PLEASE NOTE ***
The class will be taught in two 4-hour Interactive Zoom meeting training sessions over two consecutive days. The dates and times are as follows: April 20: 9:00 am – 1:00 pm PST & April 21: 9:00 am – 1:00 pm PST, and a take home two (2) hour certification exam that must be taken within 2 weeks of completing the course. Each participant will receive the Zoom meeting credentials and an electronic copy of the NAHMA Fair Housing manual via email two (2) business days prior to the course. You will use this manual during the two (2) training sessions.
Cancellation Policy
For a full refund, cancellation needs to be completed 7 days prior to the webinar session date by via email to training@ahma-psw.org. You will be charged full registration if cancellation is not done within that stated period.
