Instructor: Ruben Jackman-Rivera – Good Human This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to: Recognize the difference between good and bad customer service traits. Identify (more…)

Computer Netiquette or Net Etiquette Presenter: Berta Montoya Computer Etiquette or Internet etiquette, is an ideal pattern or behavior for Internet users, Do’s and Don’ts guidelines about what is acceptable in an online medium for professional and personal use. In this course we will learn; What is computer netiquette and why is it important? Some Rules: (more…)

Presenter: Diane Dee  Your employees have the right to a safe, non-threatening work environment. Their productivity and morale can be seriously affected not only by instances of workplace bullying and harassment, but also by their leaders’ response to these problems. Therefore, it is imperative that organizations have strategies in place in order for managers and (more…)

Presenter: Diane Dee Instances of insubordination can cause conflicts in your workplace. This concept refers to any employee who disrespects or intentionally disobeys authority figures and this type of behavior may lead to consequences to the employee. Understanding what constitutes insubordination and how to address this issue can help managers maintain a positive, productive work (more…)

Presenter: Diane Dee If an employer has exhausted all the necessary steps to help the employee improve his or her work performance – and those steps are not working – it may be time to terminate the employee. Terminating an employee is not only stressful for the employee losing a job, but also for the (more…)