It’s an Art and a Science, Learn how to effectively and efficiently conduct the all-important (and HUD-required) applicant interview for affordable properties to ensure that assistance goes to families who are qualified.  This course covers how to establish rapport, gain trust, and ask the right questions in the right way while ensuring a consistent scripted approach to prevent costly fair housing mistakes.  Includes valuable tips on interviewing persons with various types of disabilities and how to respond to situations and conversations that commonly occur.

SPEAKER: Gwen Volk

Gwen Volk – Since 1984, Gwen Volk has assisted owners, agents, and on-site staff in navigating the programs that provide housing for low and moderate income families. Her experience includes 16 years as VP and CEO for a Midwest property management company and 13 years as compliance director for a Dallas firm overseeing LIHTC, tax-exempt bond, HOME, and Section 8 compliance on more than 50 properties in 11 states.

Through Gwen Volk INFOCUS, Inc., she has provided HUD and Tax Credit training and consulting in 36 states. Gwen has twice served on NAHMA’s board of directors and chaired its Fair Housing and Training and Education committees. Since 2009 she has been a member of IREM’s Federal Housing Advisory Board. She serves on the SHCM Technical (Exam) Committee and is the current chair of the SHCM Advisory Committee.

She holds the CPM, NAHP-e, SHCM, HCCP, CPO, FHC and RAM designations and is a NAHMA-certified trainer for the CPO, FHC and ACPO courses. Gwen is an informative and engaging instructor who uses an active learning approach.

Cancellation Policy

For a full refund, cancellation needs to be completed 7 days prior to the webinar session date.  You will be charged full registration if cancellation is not done within that stated period.

If you have any questions, please feel free to email us at: training@ahma-psw.org